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Ordering, Shipping and Return Information

At SoffSeal, Inc. we do our best to deliver quality products at a competitive price in a timely manner.  Your satisfaction is important to us.  The important information listed below is regarding our policies.  Please review carefully and if you still have questions, call us toll-free at 1-800-426-0902.

Placing Your Order

Hours of operation are 8:00 AM-6:00 PM Monday-Thursday, 8:00 AM-5:00 PM Friday.
Prices are subject to change without prior notice.
All orders received are subject to approval by SoffSeal, Inc.

Order online

Order by 24 hour Fax


Toll Free Line

1-800-426-0902 (Available 8 AM - 6 PM Monday-Thursday, 8 AM-5 PM Friday)

Credit Cards Accepted

Visa, American Express, MasterCard, Discover

Other methods of payment

COD, Money orders, checks*

COD Charge

$10.50 (Cashier’s Check or Money order, No Cash accepted)

Shipping/Mailing Address

SoffSeal, Inc.
104 May Drive
Harrison, OH 45030 USA

*Please note: orders are shipped once the check clears our bank. Returned checks for insufficient funds will be charged a $25.00 service fee each time a check is returned from the bank.


Shipping Information

In stock merchandise is shipped within 48 hours.  Most are shipped the same day if ordered prior to 2:00 PM EST.  Please note that some oversized items will have a shipping surcharge that will be charged in addition to the rates listed below.

Shipping Rates within the US

Shipping method

Standard charge

Premium service charge


Standard 3-6 day

15% of subtotal Min $6.95, max 29.95


US including Hawaii & Alaska

3 day    

15% of subtotal Min $6.95, max 29.95

plus $19.95

Continental US

2 day    

15% of subtotal Min $6.95, max 29.95

plus $29.95

Continental US

Next day

15% of subtotal Min $6.95, max 29.95

plus $49.95

Continental US

Oversized item surcharge

Shipping tubes


Continental US

International Shipping (including Puerto Rico, Canada and Mexico)

We will determine the best method for shipping at the time of shipment.  You will be charged actual shipping rates.  We will not add a handling fee or surcharge unless noted for oversized packages.  If you would like a quote prior to the shipment leaving our facility, please note that in your order or email us for a quote prior to submitting your order .


Return Policy

We pride ourselves on manufacturing the highest quality weatherstripping and rubber detail items available today. SoffSeal stands behind its products with a 100% lifetime guarantee of quality.  All SoffSeal products are guaranteed to be free of manufacturer’s defects.  Liability is limited to product replacement, credit or refund.  If you need to return your items, please call 1-800-426-0902 for a Return Material Authorization. This will expedite your claim.

  • You must notify our Returns Department of the problem within 48 hours of receipt of your order.
  • You must request a RMA number to return the part/parts in question. Call 1-800-426-0902 or email us for a return authorization.
  • You must include a written explanation of the problem and a copy of the original invoice when returning the part, along with your RMA number marked clearly on the outside of the package. This will speed up handling of your claim.
  • All returned good must be in original packages, and in good shape.
  • A 10% restocking fee will be deducted from claims for returns other than those due to SoffSeal error.
  • Return item to:

    SoffSeal, Inc. Returns Department
    RMA# (Issued by SoffSeal)
    104 May Drive
    Harrison, OH 45030 USA

  • We carry some parts manufactured by other companies that we consider to be good quality, and offer these at a reasonable price. Returned items not manufactured by SoffSeal, Inc., are subject to manufacturer’s approval only. No exceptions.

If you require additional information, please contact us at 1-800-426-0902 8:00 AM-6:00 PM EST Monday-Thursday, 8:00 AM-5:00 PM Friday.